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The information scanned is not being registered in our system.


I have a SC5 scanner, which seems to be reading the information properly, since it beeps and there is a pop-up showing the info read, however nothing is recorded in the system.

Operating System: Windows

Application: SALESFORCE

10-10-13     2427 day(s) ago    

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Ben

Best Answer

This seems to be a common issue with Mathnasium users that use barcode scanners. Based on speaking with a few of the customers, it seems as if it is the way the system is set up. However, I can have you make a few checks:

Ensure the cursor is in the desired application.
(This seems to be the number one issue)

• Disconnect the scanner and try a different USB port.
• Reboot the computer.
• Disconnect the scanner cord from the base of the scanner and then reconnect it).
• Reinstall the USB drivers.


Posted 2427 day(s) ago

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