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Ben

Can't find my download

I purchased the IDAutomation product but I don't know where the downloaded file is located. I don't know if I downloaded it.


11-20-14     1789 day(s) ago    

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Ben

Best Answer

Sometimes when a link is clicked to download a product, the location of the downloaded item is not known. However, in this post, I will provide a few ways to help locate the IDAutomation product download.

How to locate recently downloaded IDAutomation product?

Because IDAutomation products include our company name directly in the .zip name such as IDAutomation_C39FontAdvantage, it is possible to run a search on your operating system for the file name by simply searching "IDAutomation."

For example, on Windows 8, to perform a search for the file:

1. Guide the mouse to the bottom right of the Desktop. It should open a menu.

2. Select the Search magnifying glass icon.
image

3. Select Files in the search drop down.

4. Enter IDAutomation.
image
It should pull up all associated IDAutomation files.

5. Right-click the file and choose Open file location.
image

How to Search for Files on older versions of Windows

How to Search for Files on Mac OSX


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It is also possible to determine what folder the browser downloading the product is sending the file. In most cases, the default directory for downloads is a folder named Downloads.
image


How to determine the browser default download for FireFox 33.1.

1. Select the Open menu button.

2. Select Options
image

3. Select the General option.

4. Check the Save files to within the Downloads section. You may save it to a specific folder and re-download the file or you may select Always ask me where to save files.
image



How to determine or change Download location in Internet Explorer

How to determine or change Download location in Google Chrome


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If the search result does not produce any results for IDAutomation, the product may not have been downloaded. Attempt to re-download the product or contact our Technical or Sales Support staff.

Posted 1789 day(s) ago

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