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DanTheMan

Adobe Reader DC & Barcode not displaying correctly

hey guys

we have an odd issue with Adobe Reader DC and the barcode is not showing correctly on our pdfs

as you can see in the image the barcode lines are not right

we have install idautomation on our RDS 2019 server x 4
the odd part is this issue doesn't happen all the right for all the users for example if I'm logged on to RDS 1 and my work college is logon t RDS 1 too the barcode would display correctly for me but not for work college which is odd

but then if my work college logs off RDs 1 and logs in to RDS 2,3,4 the barcode display correctly in Adobe Reader DC with no issue then if he logons back on to RDS 1 and opens the same pdf again it displays correctly with no issue at all

this happens randomly to different users and randomly to different RDS server

just like to know if is there any special setting I need to turn on or off in Adobe Reader DC or if ideas why this could be going on.

any help would be amazing :-)

07-09-20 4.4 year(s) ago

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Ben	Best Answer While resolving printing issues (PDF printing included) is out of the scope of our support, we can make a couple of suggestions to pinpoint the issue. What IDAutomation barcode font product are you using? What is the exact font file name and point size (font size) used? What application is the barcode created in--common applications include Crystal Report, Excel, FileMaker, and Access? What font encoder is used to format the data before the barcode font is selected? As a test, print to another PDF writer and also print directly to the printer. Posted 4.4 year(s) ago (0) (0) Report Abuse

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