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RANDOM DISCONNECT - MODEL IDA-SC5USB-WB


I have disabled Bluetooth connections. The cradle is connected to the PC via USB. The scanner will work for a period of time and then simply disconnect while you are trying to use it.

Operating System: Windows 7 64bit

Application: Key board wedge

11-01-13     10.9 year(s) ago    

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James

Best Answer

Push the black cable at the bottom in until a 'click' is heard, then perform the following and report the results:

1. Open Notepad
2. Scan into Notepad (by clicking on the white space, then scanning) the following barcode:

image

Posted 10.9 year(s) ago

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Other Answers (2)
The problem is between the scanner and the cradle. The amber radio light comes on and the base beeps.

Posted 10.9 year(s) ago

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Review a few solutions that may resolve the issue (make sure the scanner is fully charged beforehand):
• Disconnect the scanner cord from the base of the scanner and then reconnect it until you hear a 'click.'
• Ensure the cursor is in the desired application.
• Disconnect the scanner and try a different USB port.
• Reboot the computer.


Posted 10.9 year(s) ago

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