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slevins

My computer crashed and I need to redownload my software, can you help?


My computer crashed and I need to redownload my software, can you help?


09-14-11     2952 day(s) ago    

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Ben

Best Answer

Hello Slevins

Do you still have the zip (product package) somewhere? If so, then you should be able to copy the file to your computer (through email, external driver, etc) and re-install the software.

If you do not have a copy of the software but are under the 30 day purchase, I believe you can log back into your account and re-download the software. I have had to do this before.

If you are beyond the 30-day window that allows you to re-download the software, then you will probably have to purchase IDAutomation's Priority Support and Upgrade Subscription. It provides the download link to the software for about a year and gives you technical support assistance for the year as well.

https://www.idautomation.com/customer-service/priority-upgrade-subscription/

Posted 2952 day(s) ago

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