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supertabrams

We paid for our software, how do we license?

We paid in full, for the 2d Datamatrix barcode generator. It installs in eval mode, not fully licensed and is about to expire. How do we license this permanently??

We must know now. Our receipt and order confirmation says nothing about it.

Terrence Abrams

Operating System: Windows 10

Application: 2d Datamatrix Barcode Generator

08-09-19     66 day(s) ago    

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Nathan

Best Answer

Hello, my name is Nate and I am with the Sales staff here at IDAutomation. Please be aware that your product and license is not going to expire. You do have a complimentary 60 day Level 2 Support & Upgrade Subscription as part of your purchase that will expire on 10/1/19 but that is not going to impact the validity of your license at all.

Our records do show that you've accessed the product download link twice, which means you've likely downloaded it. It's important to note that the demo version CANNOT be turned into a full version. You must uninstall the demo version and then install the purchased version of the product. The product is not going to expire, and there is no license key that you would need to enter to activate it. Just uninstall the demo, restart your computer, install the purchased version, restart again and then you should be able to install and use.

I hope this helps but if you require further clarification, please let me know or email us directly and we'll be happy to assist you further.

Posted 65 day(s) ago

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Other Answers (6)

Brant
You can find the install instructions and user manual here:
https://www.idautomation.com/barcode-components/native-crystal-reports-generator/user-manual.html
We prefer to keep everything online because we can update the user manual this way in real time to account for changes in new software and OS versions.

Posted 65 day(s) ago

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supertabrams
Thanks, I will check all of this out again.
We did not download anything other than what your link provided from our order confirmation. In the future I anticipate we'll also purchase the developer's license too, fairly soon.

You really should download a PDF installation guide. Two of our personnel were surprised no plug-in steps seem to be included for Crystal Reports Designer.

Posted 65 day(s) ago

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supertabrams
I appreciate your answer, but please provide a solution here. OF COURSE we downloaded the correct product, WE USED YOUR DOWNLOAD LINK that was on our order confirmation! We've installed it over Crystal Reports Designer.

Do you at least have PDF instructions on installation and licensing if not a simple answer on how to avoid expiration ? And why the heck would anyone provide an eval version without a way to license it to permanent status in the first place?

We've been very specific with our questions and product description, I even mailed in our order number information to your email support box. What is the problem here?

Posted 65 day(s) ago

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Brant
Make sure that you ordered the correct product - Native Barcode Generator for Crystal Reports. This will only work in Crystal Reports. Our Native Barcode Generator for Crystal Reports product does not expire. Please uninstall any evaluation products from your system and verify you are using the correct product from IDAutomation. You can also run the example that is located in the zip file download separately to verify that it is working properly. If that does not help please attach a screenshot of the error and a copy of the report that is having the problem and we will investigate further.

Posted 65 day(s) ago

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supertabrams
Yes, of course we did. We downloaded it, installed it, and it says it will expire in 10 days now. What's up with that? We were given no license code to activate it, if that is necessary to move it from an eval license to a permanent license, and there were no instructions to make it a permanent license in our emailed paperwork that contained our receipt, order confirmation and download link.

Posted 66 day(s) ago

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Brant
The software you purchased "Crystal Reports Data Matrix Native Barcode Generator (Single User License)" is provided in a download link. Did you receive the download link?

Posted 66 day(s) ago

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