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Data Matrix 2D barcode rendering incomplete when printed

Our IT Director, Wade Eppes, at Pharmaceutical Associates, Inc., recently purchased the Data Matrix barcode font generator package. The 2D barcodes rendered in the Crystal Reports design environment are very nice, and scan perfectly from the screen. However, when printing them from within our STARLiMS application, which first renders them to a Crystal Reports "viewer", they are incomplete, and do not scan consistently. I've included screen shots of both renderings to help provide context to my issue. Can you please provide any guidance?

Operating System: Windows 10

Application: Crystal Reports 2013, Version 14.1.5.1501
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05-06-22     20 day(s) ago    

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Answers (3)
Thank you for providing information on the Native Barcode Generator. This customer is using the Data Matrix Font and Encoder Suite and not the Barcode Generator so the settings you have advised will not apply in quite the same way.

We have discussed the settings for the IDAutomation 2D font, line spacing and space allotted for the barcode via email and we are awaiting his response after doing some further testing.

Posted 15 day(s) ago

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Try the following, had a lot of experience with these.

Make sure your font is set to 'Consolas'. Set Paragraph spacing to .85 of normal, to flatting out what is probably a horizontal white set of lines breaking up your barcode and causing it to stretch upwards, vertically.

Sent font size to 4 points.

Try a new print and let me know how it goes.

Terry Abrams docsetc@msn.com


Posted 15 day(s) ago

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Paul reached out via email as well. Email response:

Hello Paul,

Thank you for contacting us. I have reviewed the information provided here as well as the attachment you provided on the support forum. IDAutomation can only support the generation of the barcode in Crystal Reports and our ability to support printing issues is limited. We also have no experience using Starlims as an application. That said, when I review the documents, it appears that Starlims is adding line spacing which is causing white lines to appear throughout the barcode or possibly that the barcode is too large for the space allotted when printing through Starlims which is distorting the barcode.

I would recommend that you check the size of the barcode for the space allotted to it and the line spacing in Starlims, but unfortunately, I do not have instructions for checking these items in that application.

Another thing you can check is printing to the printer directly from Crystal Reports bypassing Starlims to see if the barcode prints successfully. If it does, than the issue will not be with the printer but with Starlims itself and we would recommend reaching out to Starlims for assistance with line spacing and sizing.


Posted 20 day(s) ago

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Question Title Data Matrix 2D barcode rendering incomplete when printed
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